Terms of Service / Условия использования

3.1 Account Registration: To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security: You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.3 Age Requirements: You must be at least 13 years of age to use this Service. If you are under 18, you represent that you have your parent or guardian's permission to use the Service. Users under 13 are not permitted to use the Service.

3.4 Account Termination: We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

4.1 Subscription Tiers: We offer various subscription plans including Free (Explorer), Basic, Premium, and Pro tiers, each with different features and limitations as described on our Pricing page.

4.2 Billing: By subscribing to a paid plan, you authorize Paddle.com Market Ltd ("Paddle"), our Merchant of Record, to charge your designated payment method on a recurring basis (monthly or annually) until you cancel. All fees are stated in USD unless otherwise specified. Paddle handles all payment processing, invoicing, and tax collection.

4.3 Automatic Renewal: PAID SUBSCRIPTIONS AUTOMATICALLY RENEW UNLESS YOU CANCEL BEFORE THE END OF YOUR CURRENT BILLING PERIOD. We will send reminder emails 7 days before renewal. To cancel, visit Account Settings or contact support@raava.net.

4.4 Price Changes: We reserve the right to modify subscription prices with at least 30 days' notice. Price changes will take effect at your next billing cycle after notice is given.

4.5 Taxes: Paddle collects and remits all applicable taxes (VAT, sales tax, etc.) on your behalf as part of the checkout process.

4.6 Payment Processors: All payments are processed by Paddle.com Market Limited (Ireland), our authorized Merchant of Record. Charges on your statement will appear from "Paddle" or "PADDLE.NET*RAAVA". Your use of payment services is subject to Paddle's terms.

4.7 Failed Payments: If payment fails, we will attempt to charge your payment method up to 3 times over 14 days. If all attempts fail, your subscription may be downgraded or suspended.

4.8 Refunds: All subscribers may request a full refund within 14 days of any payment, no questions asked. Refunds are processed by Paddle. See our full Refund Policy at raava.net/legal/refunds.

6.1 Our Content: The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Raava and its licensors. The Service is protected by copyright, trademark, and other laws of Kazakhstan, the Russian Federation, and foreign countries.

6.2 Trademarks: "Raava", "Raavabot", and all related logos, product and service names, designs, and slogans are trademarks of the Company. You must not use such marks without prior written permission.

6.3 Your Content: You retain ownership of any content you submit, post, or display on or through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with operating and improving the Service.

6.4 AI-Generated Content: Content generated by our AI systems (including Raavabot responses, essay evaluations, and feedback) is owned by the Company. You are granted a limited, non-exclusive license to use such content for personal, non-commercial educational purposes.

6.5 DMCA: If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please notify us at legal@raava.net with the information required by the Digital Millennium Copyright Act.

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Kazakhstan, without regard to its conflict of law provisions.

11.2 Informal Resolution: Before initiating any legal proceeding, you agree to first contact us at legal@raava.net to attempt to resolve any dispute informally. We will try to resolve disputes within 60 days.

11.3 Arbitration: Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration conducted in Astana, Kazakhstan, in accordance with the arbitration rules of the International Arbitration Center of the Astana International Financial Centre (AIFC). The arbitration shall be conducted in English or Russian, at your choice.

11.4 Class Action Waiver: YOU AND RAAVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

11.5 Jurisdiction: For any matters not subject to arbitration, the courts of Astana, Kazakhstan shall have exclusive jurisdiction.

11.6 Regional Consumer Rights: Nothing in these Terms shall limit or exclude mandatory consumer protection rights under the laws of your jurisdiction (including Kazakhstan, Russian Federation, or EU member states) that cannot be waived by agreement.

12.1 Termination by You: You may terminate your account at any time by following the instructions in Account Settings or by contacting support@raava.net.

12.2 Termination by Us: We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason including breach of these Terms.

12.3 Effects of Termination: Upon termination: (a) your right to use the Service will immediately cease; (b) we may delete your account and User Content; (c) any outstanding fees remain payable; (d) provisions of these Terms that by their nature should survive termination shall survive (including ownership, indemnification, disclaimer of warranties, and limitations of liability).

12.4 Inactive Accounts: We may terminate accounts that have been inactive for over one (1) year. We will provide notice before terminating inactive accounts.

14.1 Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

14.2 Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

14.3 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment: You may not assign or transfer these Terms or your rights hereunder. We may freely assign these Terms without restriction.

14.5 Force Majeure: We shall not be liable for any failure to perform due to causes beyond our reasonable control including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14.6 Language: These Terms are provided in English and Russian. In case of any discrepancy between the English and Russian versions, the English version shall prevail.

14.7 Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

14.8 No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights except as expressly provided.